MSC Says Network Outage Has Been Resolved
As of today, both MSC.com and myMSC.com are accessible.
The network outage was first reported last Friday.
The company later said the outage was isolated to company’s headquarters in Geneva, Switzerland, and all departments, terminals, and depots continued to operate without disruptions. The company said it continued to take bookings via bookings via phone or email, which was not impacted.
Although MSC has not said for certain the cause of the outage, it initially said it could not rule out the possibility of a malware cyber attack. We’ve reached out to MSC for comment but so far we have not heard back.
Currently, all cargo booking options are available.
“The incident was confined to MSC’s headquarters in Geneva only and affected the availability of some of MSC’s digital tools and msc.com for a few days during the Easter holiday long weekend. MSC agencies remained fully functional and continued serving customers as usual during this time,” today’s update said.
Swiss-based Mediterranean Shipping Company is the second largest container shipping line, controlling 571 ships representing 16% share of the world’s TEU capacity. It also participates in the 2M Alliance with Maersk, the world’s leading container line.
Word of a possible cyber attack couldn’t help but recall memories of the 2017 NotPetya malware attack that crippled Maersk’s global networks and disrupted its container shipping operations for weeks, costing Maersk some $300 million.
“While MSC considers this incident to be resolved, we remain focused and cautious in our approach to information technology and committed to minimising the risk of systems outages,” MSC said Wednesday. “We thank all our customers for their patience and support while we worked hard to make all systems available again as soon as this was possible.”
gCaptain
